Shipping, Returns & Guarantee
What's Included
- Smart Cordless Neck Massager
- USB-C Charging Cable
- User Manual
- Quick Start Guide
Shipping Information
Processing Time
Please allow 2-4 business days for your order to be processed and carefully prepared by our team.
Shipping Time
Standard shipping takes 7-14 business days to arrive within the United States.
Total Delivery Timeline
Your order will typically arrive within 9-28 business days from the date of purchase.
Easy Returns
Click to learn about our hassle-free return policy.
How to Return:
Contact Us First
Email our customer service team at veranoviana2802@gmail.com with your order number.
Free Return Shipping
We'll send you a prepaid return shipping label - no cost to you!
Fast Refund Process
Once we receive your return, refund will be processed within 3-5 business days.
30-Day Guarantee
If you're not completely satisfied with your order, return it within 30 days for a full refund. No questions asked.
Why You'll Love It
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Instant Relief & Versatile Use
- Professional-grade massage nodes deliver powerful deep-tissue kneading that melts away stubborn knots and tension, mimicking the feeling of real hands.
- Ergonomic design works on multiple body areas - from neck and shoulders to back, waist, legs, and calves - for head-to-toe relief.
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Heat Therapy
Dual-level heating function enhances blood circulation and relaxes tight muscles, providing therapeutic warmth for deeper, more effective relief.
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Cordless Design
Up to 90 minutes of cord-free massage time lets you enjoy soothing relief anywhere - whether you're working, relaxing, or on the go.
How our customer feel about us
Got Questions? We're here to help! Check out these commonly asked questions.
Does it provide relief for knots and tension?
Yes! Your massager features professional-grade 4D massage nodes that effectively target and release knots and muscle tension. The deep-kneading technology combined with heat therapy provides immediate relief and long-lasting results.
How long does the battery last?
The massager provides up to 90 minutes of continuous use on a single charge. It features an auto shut-off function after 10 minutes to help preserve battery life and ensure safety.
Is it suitable for use on other body parts?
Absolutely! While designed primarily for neck and shoulders, the versatile design works effectively on multiple areas including back, waist, thighs, and calves. The adjustable straps ensure optimal positioning for any body area.
What safety features does it include?
Your massager comes with multiple safety features including:
- 10-minute auto shut-off
- Overheat protection
- Dual-level heat control
- UL-certified components
- Safe-touch materials
Can I use it while charging?
For safety reasons and optimal experience, we recommend using your massager only in cordless mode. This ensures complete freedom of movement and eliminates any potential hazards from cords during use.
Customer support
Our customer support is available Monday to Friday: 9am-6:30pm.Average answer time: 24h

